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Terms Of Service
I. Scope of Policy Application
This Policy applies to all users (including individual consumers and corporate customers, hereinafter referred to as "Users") in EU member states who access and use the NEXUS TRADE VENTURES LLC official website (nexustradeworld.com, hereinafter referred to as the "Website"), covering all service scenarios, including website account registration, product browsing and consultation, order submission and payment, after-sales service requests, and information inquiries.
This Policy supplements the Website's "EU Privacy Policy," "EU Returns and Exchange Policy," and "EU Shipping Policy." In the event of any conflict, the specific policy provisions shall prevail. For any unclear terms, this Policy shall apply.
II. Website Services
(I) Core Services
Information Display Service: This website provides real-time updates on tableware product information (including ceramic tableware, stainless steel cookware, and glassware), including product specifications, material descriptions, EU compliance certifications (such as food contact safety certification), prices, inventory status, and user guides, ensuring that this information is true, accurate, and complies with relevant EU standards.
Account Management Service: Users can register an account on this website and link valid contact information (such as email and phone number) to access functions such as "Order Tracking," "Address Saving," "After-Sales Tracking," and "Favorites Management." Account information is protected by the EU Privacy Policy.
Order and Payment Service: Users can submit tableware orders through the website and select an EU-recognized payment method (such as credit card or PayPal) to complete payment. The website will encrypt payment information to ensure transaction security. After an order is placed, the order status (such as pending payment, pending shipment, in transit, or completed) will be synchronized in real time.
Inquiry and After-Sales Service: Users can inquire about product issues and submit return and exchange requests (subject to the EU Return and Exchange Policy) through the website's "Online Customer Service" and "Message Form" or email ([email protected]). The website promises to... Inquiries will be responded to within 3 business days, and after-sales requests will be processed within 5 business days.
Logistics Tracking Service: After an order is shipped, a tracking code and query link will be synchronized on the "My Orders" page of the website, allowing users to view the shipment status in real time (for specific timeframes, please refer to the EU Transport Policy).
(II) Service Restrictions
This website only provides services to users within EU member states. Users outside the EU must communicate through dedicated channels (such as our corporate email address) and are not subject to this policy.
The website service is intended for legal and compliant use only. Use for bulk scraping of product information, fraudulent orders, dissemination of illegal content, and other illegal activities is prohibited. Upon discovery, the company reserves the right to suspend or terminate service.
III. User Rights and Obligations
(I) User Rights
Right to Information: You have the right to request clear and complete product information, service rules, and fee information (such as shipping fees and customization fees) from this website. If you find any information to be inaccurate, you may request correction.
Right to Choose Services: You may independently choose whether to register an account and purchase value-added services (such as customized tableware and expedited shipping). You also have the right to cancel orders and request returns or exchanges in accordance with the policy.
Right to Control Data: In accordance with GDPR, you have the right to access, correct, and delete personal data in your account, and to withdraw your consent to data processing (for specific procedures, please refer to the EU Privacy Policy).
Right to Complain and Resolve Disputes: If you have any objections to website services (such as order processing or after-sales service), you have the right to file a complaint through the channels set forth in Article 8 of this Policy and request fair resolution. (II) User Obligations
Information Veracity: When registering an account or submitting an order, you must provide true and accurate personal information (such as name, address, and contact information). If any information changes, you must promptly update it. You are responsible for any service delays or order failures caused by false information.
Account Security: You must keep your account and password secure and not lend them to others. If you discover your account has been compromised, you must immediately notify the Company. Any losses resulting from failure to notify us promptly will be the sole responsibility of the user.
Compliance with Regulations: You may not use this website to engage in activities that violate EU regulations or the laws of any member state. You may not upload or disseminate content that contains viruses, malicious code, or infringes on the intellectual property rights of others.
Compliance with Specific Policies: When using this website, you must comply with the "EU Privacy Policy," "EU Returns and Exchange Policy," "EU Shipping Policy," and other specific provisions of this website. If you violate these provisions, the Company reserves the right to refuse service.
IV. Company Responsibilities and Disclaimer
(I) Company Responsibilities
Service Guarantee: Ensure the daily stable operation of the website. If service suspension is required due to system maintenance, users will be notified 72 hours in advance via website announcements, emails, or other means. Maintenance duration will generally not exceed 24 hours.
Information Protection: User personal data will be processed strictly in accordance with the EU Privacy Policy, and encryption technology and access control measures will be implemented to prevent data leakage and loss.
Compliance Operations: Ensure that the tableware products displayed on the website comply with EU standards (such as food contact safety and environmental requirements), and provide authentic product certification documents. If any user losses are caused by product compliance issues, the company will bear corresponding compensation liability.
After-sales Support: Respond to user inquiries and after-sales requests promptly, handle order issues in accordance with the EU Return and Exchange Policy and EU Shipping Policy, and protect the legitimate rights and interests of users. (II) Disclaimer
The Company assumes no liability for any suspension or delay of website services due to force majeure (such as natural disasters, network outages, or sudden adjustments to EU policies). However, the Company will promptly notify users and assist in resolving any issues.
The Company assumes no liability for service issues caused by user errors (such as accidental order deletion or incorrect address entry) or device failures (such as computer viruses or network anomalies), but will provide necessary technical assistance.
Services provided through non-official channels (such as third-party purchasing platforms or non-verified email addresses) are not affiliated with this website, and the Company assumes no liability in connection therewith.
Third-party links displayed on the website (such as official logistics providers' websites or payment platforms) are the responsibility of the third parties for their service quality. The Company merely facilitates the redirection and assumes no liability. V. Account Registration and Cancellation
(I) Account Registration
Users must be at least 16 years of age (corporate customers must provide proof of legal business registration). Users can create an account by submitting a valid email address or phone number through the "Register" page on the website, setting a secure password, and completing verification.
After successful registration, users must complete their personal information (such as their delivery address) to enable them to use services such as order submission and logistics tracking. The level of completeness of this information should not affect basic account functions (such as product browsing).
(II) Account Cancellation
Users can submit a cancellation request through "Account Settings - Cancel Account" on the website, or send an email to [email protected] (specifying "Account Cancellation" and their account information).
Before canceling your account, you must ensure that there are no uncompleted orders, unpaid charges, or unresolved after-sales issues. Upon cancellation, your personal data will be deleted or anonymized in accordance with the EU Privacy Policy and cannot be recovered. VI. Intellectual Property Protection
The intellectual property rights of the text, images, logos, and product designs on this website belong to NEXUS TRADE VENTURES LLC. Users may not reproduce, disseminate, modify, or use them for commercial purposes without written permission.
Unless otherwise stated, user-submitted inquiries, feedback, and suggestions are deemed to be authorized for use by NEXUS TRADE VENTURES LLC for non-commercial purposes, such as website optimization and customer service training. If users find that content on this website infringes on the intellectual property rights of others, they may report it to [email protected]. NEXUS TRADE VENTURES LLC will verify and address the issue within five business days and, if necessary, remove the infringing content. VII. Service Fees
Basic services on this website (such as product browsing, account registration, and consulting services) are free of charge and do not require any service fees.
When purchasing tableware products, custom services, expedited shipping, or other paid items, users must pay the prices displayed on the website (including taxes and shipping fees). Prices are based on the system display at the time of order submission and are not subject to price adjustments after the order is placed (except for price changes due to EU tax policies).
If a user overpays due to the Company's fault (such as miscalculation or duplicate charges), the Company will refund the full amount within three business days of confirmation, and the refund will be credited back to the user's original payment account.
VIII. Complaints and Dispute Resolution
Complaint Channels: If a user has any complaints regarding the website services, they may file a complaint through the following channels:
Online Complaints: Log in to this website and go to "Help Center - Complaints" to submit your complaint.
Email Complaints: Send an email to [email protected], specifying "Website Service Complaint," "Order Number," and the specific complaint.
Handling Process: Upon receiving a complaint, the Company will communicate with the user within 3 business days and provide a resolution within 5 business days. If the user is dissatisfied with the resolution, they may request a second review, with the results provided within 7 business days.
Dispute Resolution: If the parties are unable to resolve the dispute through negotiation, the user may file a complaint with the consumer protection authority or e-commerce regulatory authority in the EU member state where the Company is located (or the user is located), or resolve the dispute through arbitration or litigation (the specific jurisdiction shall be subject to the parties' agreement). IX. Policy Updates
The Company will periodically update this Policy based on EU regulatory revisions, e-commerce industry regulations, and website service upgrades. Updated policies will be announced through announcements on the website homepage and user account notifications.
Continued use of the Website services after policy updates constitutes acceptance of the updated terms. If users do not accept the updated terms, they may request account cancellation and cease use of the Services.